Shipping Policy

Where we ship from

Loam & Linen is based in Coventry, United Kingdom. Our pieces are made and dispatched by our manufacturing partners, so most orders are sent to you directly from the workshop that made them rather than from a warehouse in the UK. This keeps our prices lower, and it means delivery takes a little longer than a next-day retailer. We would rather be straight with you about that than surprise you after you have ordered.

Processing time

Orders are checked and passed to our workshop within 1 to 3 working days of your order confirmation email. You will get a second email with tracking as soon as your parcel is on its way.

Orders placed at weekends or on UK bank holidays are processed on the next working day.

Delivery times

The times below are from the day you order and include processing.

United Kingdom: usually 10 to 14 days
Ireland and the European Union: usually 12 to 16 days
United States and Canada: usually 10 to 15 days
Australia, New Zealand and the rest of the world: usually 12 to 18 days

These are estimates rather than guarantees. Larger items such as mirrors, lamps and rugs can sit at the longer end of the range.

Shipping costs

Standard delivery: £4.99
Free delivery on orders over £50

The same rates apply wherever we ship. Your delivery cost is shown at checkout before you pay.

Tracking your order

You will receive a tracking link by email once your parcel leaves the workshop. Please allow 24 to 48 hours for the first scan to appear. If tracking has not updated after five days, email us and we will chase it for you.

Orders with more than one item

If you order several pieces, they may be made in different workshops and will often arrive separately, sometimes a few days apart. You are not charged twice, and nothing is missing. If one part of your order has not arrived within a week of the rest, get in touch.

Customs and import charges

Prices shown on our site include UK VAT.

Orders delivered outside the United Kingdom may attract customs duties, import taxes or handling fees set by the destination country. These are not included in your order total and are the responsibility of the person receiving the parcel. Customs policies vary widely, so please check with your local customs office if you are unsure.

Delivery address

Please check your address carefully at checkout. We can usually correct an address in the first few hours after an order is placed, so email us straight away if something is wrong. Once a parcel has been dispatched we cannot redirect it, and parcels returned to us because of an incorrect address may incur a further delivery charge.

Delays

Occasionally a parcel takes longer than the estimates above. Customs checks, extreme weather, carrier backlogs and busy periods such as Christmas can all add time. We will keep you updated if we know of a delay affecting your order.

Lost or damaged parcels

If your order arrives damaged, email us within 48 hours of delivery with photographs of the item and the packaging and we will put it right.

If tracking shows no movement for 14 days, or your parcel has not arrived within 30 days of ordering, contact us and we will either resend it or refund you in full.

Returns

Full details are in our Refunds and Returns policy. In short, you can return most items within 30 days of delivery in their original condition and packaging.